Acceptable Use Policy

• administration, support, troubleshooting, and recovery work for devices and tenants you are authorised to manage;
• testing, pilots, and internal evaluation carried out in good faith within your own organisation or an authorised customer environment; and
• use of ShellAssist — the AI layer built into every ShellAccess session — to understand terminal output, propose bounded next checks, or support legitimate investigations inside an authorised session.

• gain or attempt to gain access to devices, tenants, accounts, or data without authorisation;
• deliver malware, ransomware, credential theft, persistence tooling, or other offensive payloads;
• exfiltrate secrets, credentials, customer data, or other sensitive material unlawfully or outside approved business need;
• interfere with, disable, probe, or overload the service, its infrastructure, or another tenant's environment;
• use the service in support of fraud, harassment, unlawful surveillance, or any other illegal activity; or
• circumvent platform controls, tenant limits, audit controls, or session protections that are part of the product boundary.

ShellAssist is intended to support legitimate terminal investigations. It must not be used to probe hidden instructions, bypass product safeguards, automate credential abuse, or generate unsafe command sequences for unauthorised activity.

You remain responsible for the commands run through the service, the devices you connect to, and the permissions granted inside your tenant. ShellAccess does not take over your internal approval, change-management, or security-review obligations.

ShellAccess may investigate suspected misuse and may suspend sessions, tenants, accounts, or access to ShellAssist where necessary to protect the platform, its users, or third parties.

Suspected abuse or security concerns can be reported to hello@shellaccess.io.